TPO ACCOUNT MANAGER

Position Summary Loanhouse is seeking a highly motivated, technology-driven TPO Account Manager to serve as the primary operational partner for our approved mortgage brokers and correspondent clients. This individual will guide loans from submission through underwriting approval and closing while delivering responsive, knowledgeable, and solutions-oriented support.

The ideal candidate is an experienced mortgage professional who understands the Non-QM loan process, embraces accountability, and wants to help Loanhouse create a more efficient lending experience through our proprietary LOiS technology and integrated artificial intelligence.

The Opportunity

This is more than a traditional account management position. The TPO Account Manager will help shape how Loanhouse supports its third-party originators, manages loan workflows, communicates requirements, and uses technology to reduce delays and improve execution.

Your operational knowledge will help us identify opportunities to automate repetitive tasks, strengthen communication, improve loan-level visibility, and develop intelligent workflows within LOiS.

Key Responsibilities

• Serve as the primary operational contact for assigned mortgage brokers and correspondent clients.

• Manage loans from initial submission through underwriting, condition review, clear-to-close, and closing coordination.

• Review new submissions for completeness, accuracy, and readiness for underwriting.

• Communicate loan status, underwriting conditions, documentation requirements, and outstanding items clearly and promptly.

• Coordinate with sales, underwriting, compliance, closing, funding, and other internal teams to keep loans progressing efficiently.

• Help clients navigate LOiS, Loanhouse products, submission requirements, and operational procedures.

• Proactively identify potential issues, delays, or documentation deficiencies and work toward timely resolution.

• Maintain accurate loan data, status updates, notes, tasks, and communications within LOiS.

• Deliver an exceptional client experience while maintaining Loanhouse’s quality, compliance, and service standards.

How You Will Help Us Innovate

• Identify repetitive or inefficient account-management processes that can be improved through automation or AI.

• Help design intelligent workflows, notifications, document reviews, and quality-control checkpoints within LOiS.

• Evaluate AI-generated findings and provide the subject-matter expertise necessary to improve their accuracy and usefulness.

• Recommend improvements based on recurring client questions, loan-level issues, and operational bottlenecks.

• Help ensure that technology strengthens—not replaces—the judgment, communication, and accountability required to manage loans successfully.

What Success Looks Like

Success in this position means maintaining responsive client relationships, keeping loans moving, anticipating problems, reducing avoidable delays, and consistently maintaining accurate information within LOiS.

Performance may be measured through service levels, response times, loan turn times, submission quality, condition management, data accuracy, client satisfaction, and overall loan pull-through.

Qualifications

• Mortgage banking experience in account management, processing, underwriting support, or a related TPO operational role.

• Working knowledge of the mortgage loan lifecycle and required loan documentation.

• Non-QM or third-party origination experience is strongly preferred.

• Strong organizational, analytical, communication, and problem-solving skills.

• Ability to manage multiple loans, priorities, deadlines, and client relationships simultaneously.

• Comfort working with mortgage technology, automated workflows, and emerging AI-enabled tools.

• Strong attention to detail and commitment to data integrity, regulatory compliance, and quality.

• A proactive, accountable, and solutions-oriented approach to work.

Why Loanhouse

Loanhouse is building a modern mortgage company where experienced professionals help improve the systems they use. You will have the opportunity to influence the continued development of LOiS, contribute to AI-enabled mortgage workflows, and grow with a company committed to operating efficiently and investing in its people.

We believe exceptional professionals equipped with better technology can produce greater value—and should have the opportunity to share in the benefits created by that performance.

Apply to Help Us Build What’s Next

If you are an experienced mortgage professional who is passionate about service, technology, accountability, and continuous improvement, we invite you to apply and help Loanhouse build the future of mortgage lending.

Apply Now